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Support Center

Need help with Rulyx?

Find simple answers about your account, billing, data and how to use Rulyx responsibly.

Need the fastest path?

For a bug or improvement idea, go straight to Feedback. To understand Rulyx, read the FAQ or changelog.

Contact support

Contact the Rulyx team through the available support channel. No public support email is configured in this build yet.

Data requests

For an export or a question about your account data, contact the Rulyx team through the available support channel.

Getting started checklist

Use this path to test Rulyx calmly without using live trading activity.

1

Create an account

2

Confirm your email if requested

3

Set your trading rules

4

Check a fictitious trade

5

Add a manual trade in Journal

6

Review journal

7

Open Stats

8

Open Calendar

9

Open Coach

10

Open Academy

11

Test Pro only if a test account is provided

For testing, preferably use fictitious trades or already closed trades.
If a Pro test account is provided, log in with the credentials shared separately. Rulyx never publishes test passwords in the app.

Simple test scenarios

Use these scenarios to move through Rulyx like a new user.

Scenario 1

New account

  • Create an account from Signup
  • Confirm the email if verification is requested
  • Log in after confirmation
  • Follow the first steps
  • Set the rules in My Trading System

Scenario 2

First trade

  • Set the main risk and execution rules
  • Check a fictitious trade
  • Save the trade after reviewing the warnings
  • Find the saved trade in Journal

Scenario 3

Manual trade

  • Add a historical manual trade from Journal
  • Edit the trade date
  • Close or update the trade result
  • Delete the trade if it was only used for testing

Scenario 4

Analysis

  • Open Home and read the summary
  • Open Stats and review the metrics with context
  • Open Calendar and click a period
  • Open Coach and review the discipline message

Scenario 5

Training

  • Open Academy
  • Mark a learning card as completed
  • Use links from Academy to My Trading System or the trade checker

Scenario 6

Subscription

  • Check the current account access
  • Test the Pro flow only with a provided test account
  • Open Subscription and verify the displayed plan
  • Check the cancellation flow if it is part of the test
For testing, preferably use fictitious data or already closed trades.

How to report a bug

Contact the Rulyx team through the available support channel and include a few details so we can reproduce the issue.

Page
What you were trying to do
Expected result
What happened
Screenshot if possible
Browser
Mobile or desktop

FAQ

FAQ

Read common questions about Rulyx, Pro, billing and data.

Updates

Rulyx changelog

See available features and product updates.

Feedback

Product feedback

Share a bug, a friction point or an improvement idea.

Status

Rulyx status

Check the informational status of the main Rulyx building blocks.

Subscription

Account and billing

Review your plan, subscription status and billing options.

Data

Privacy

Understand what data Rulyx uses to run your workspace.

Legal

Terms

Read the product responsibility and risk reminders.